Order & Delivery
Delivery and Shipping
Delivery Policy
We will endeavour to deliver your order to your delivery address in accordance with your selected delivery option. We work with trusted third-party logistic partners for the delivery of your orders. Your order shall be deemed delivered upon your signing or acknowledgement of receipt at the delivery address provided.
While we aim to deliver within the communicated timeframe, delivery times may vary due to unforeseen circumstances. If your delivery is delayed, we will inform you and dispatch the order as soon as possible. Neither we nor our agents shall be liable for delivery delays.
If your order does not arrive by the estimated delivery date, please contact us via Instagram direct message or email at contact@joinupbrand.com and our team will assist you.
Free International Shipping
We offer free international shipping for orders SGD150 and above. For orders below SGD150, shipping cost will be calculated at checkout based on your order’s weight, value, and destination country.
Shipping time and cost will be clearly displayed at checkout before you confirm your order.
For details or special requests, please contact us via Instagram or email at contact@joinupbrand.com.
Transmission of Risk and Ownership
Responsibility for the products transfers to you upon delivery to your specified address (or a third party nominated by you). Ownership of the products transfers upon full payment of all amounts due, including delivery charges.